Delivery policy

1. Available delivery methods

The products sold on this site are delivered by express courier, to the address specified by the customer when placing the order.
Delivery is carried out through partner courier companies, in a "Door to Door" mode, both in Romania and in the European Union.

2. Delivery times

  • Romania: 1–3 business days from the moment of order confirmation.

  • European Union: 5–10 business days, depending on the destination country.

During periods of discounts, public holidays, promotional campaigns or adverse weather conditions, delays beyond our control may occur.

3. Delivery costs

  • Delivery in Romania: 19.90 RON (VAT included)

  • Delivery within the European Union: 20 EUR (VAT included)

Shipping charges are displayed separately before the order is completed. In some cases, free shipping promotions may apply, clearly communicated on the site.

4. Delivery conditions

Delivery is made to the customer's home, at the full address entered in the order form.
 The courier will contact the customer by phone before delivery to confirm receipt of the package.
 The customer is obliged to check the integrity of the package upon receipt and to report any damage upon receipt, drawing up a report together with the courier representative.

5. Uncollected orders and cash on delivery restrictions

If a shipped package is not picked up by the customer, we reserve the right to suspend the possibility of placing orders with cash on delivery.
 For subsequent orders, payment can be made exclusively online, by bank card.
 Shipping costs related to uncollected orders may be charged to the customer according to the terms and conditions of sale.

6. Shipping of products

All products are properly packaged to ensure protection during transport.
 In the case of fragile or perishable products, special packaging is used, and transportation is carried out under optimal safety conditions.

7. Other mentions

We reserve the right to modify delivery times or costs, without prior notice, while respecting orders already placed.
 For additional information regarding the delivery status, customers can contact our team at the email address indicated in the Contact section or by phone at the number displayed on the site.