Privacy policy

Introduction

SC Velmatty Co SRL, administrator of the website www.skyweb-collection.com, respects the privacy and security of the information provided by you when using this website, including personal data, for which purpose it has created and applies this Privacy Policy.

Your access/visit to this website is subject to the terms and conditions of use and the privacy policy, implies your explicit acceptance of them and represents the entire understanding (contract) between the parties.

We reserve the right to change and update the content of the skyweb-collection.com website, as well as this Privacy Policy and Terms and Conditions of Use, at any time without prior notice. Therefore, please visit this section periodically to check the Terms and Conditions that you have agreed to comply with.

SC Velmatty Co SRL is committed to protecting the privacy of its customers and takes its responsibility for the security of customer information very seriously. We will be clear and transparent about the information we collect and what we will do with that information.

This Policy establishes the following:

  • what personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website and online services;

  • where we get the data from;

  • what do we do with this data;

  • how we store data;

  • to whom we transfer/disclose this data;

  • how we deal with your data protection rights;

  • and how we comply with data protection rules.

 

All personal data is collected and processed in accordance with Romanian and EU data protection legislation.

Data controller

"www.skyweb-collection.com" (hereinafter referred to as "we", "our" in this policy), in this policy, refers primarily to SC VELMATTY CO SRL. The company is registered in Romania at the Trade Register Office BUCURESTIr with no. J40/7059/2006 with fiscal code RO 18628394 and headquartered at Str. Cupolei no.1 bl106.ap7 sect6. SC VELMATTY CO SRL is the "data controller" of all personal information collected and used in connection with the customers of the escapestarjeans.ro SITE within the meaning of the provisions of Romanian law and EU Regulation 679/2016 regarding the processing of personal data.

What type of personal data do we collect?

Personal data means any information about you that allows us to identify you, such as your name, contact details, payment details and information about your access to our website.

We may collect personal data from you when you create an escapester.ro account in order to evaluate our offers or purchase a product from our online store, when you use the website or other sites accessible through the website, when you participate in a survey or contest, or when you contact us.

Specifically, we may collect the following categories of information:

a. Name, home address, email address, telephone number, credit/debit card or other payment details;

b. Detailed information about buyers, including name, date of birth, gender, ;

c. Information about your use of our website;

d. Communications you make with us or direct to us through letters, emails, chat services, calls and social media.

We will only process any other data if you have given your explicit consent or this is required by the laws in force at that time or you have deliberately made this data public.

What we use your personal data for, why and for how long

Your data may be used for the following purposes:

  • a. To provide the products and services you request: we use the information you provide to perform the services you have requested in connection with your purchases, including requested changes related to these purchases;

  • b. To contact you in the event of a change in the terms of purchase. This information is not for commercial purposes and you cannot unsubscribe from it;

  • c. To verify the credit card or other type of card used for payment: we use your payment information for accounting, billing and audit purposes and to detect and/or prevent any fraudulent activities;

 

  • d. For administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer satisfaction studies, maintenance and development, or to resolve a dispute or claim. Our company does not carry out data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will only be carried out with your prior consent and making every effort to ensure that all data on which it is based is accurate.

  • e. Security, health, administration, crime prevention/detection: we may share your information with government authorities or law enforcement agencies to comply with legal requirements;

  • f. For Customer Service communications: we use your data to manage our relationship with you as a customer and to improve our services and your experience with us;

  • g. To provide personalized services: we use your data to provide information that we believe is of interest to you before, during and after your purchase and to personalize the services we offer you, such as special offers;

  • i. Marketing: From time to time, we will contact you with information about promotional offers and ancillary products through online communications. However, you will have the option to subscribe or unsubscribe from such communications by indicating this during the escapestarjeans.ro account creation process. You will also have the opportunity to indicate in any online communication from us that you no longer wish to receive our direct marketing materials.

We will only process your personal data where we have a legal basis for doing so. The legal basis will depend on the reasons why we collected and need to use your personal data.

In most cases, we will need to process your personal data in order to enter into our sales contract with you.

We may also process your personal data in one or more of the following cases:

  • – To comply with a legal obligation (for example, tax or customs requirements or consumer protection requirements);

  • – You have given us consent to use your personal data (for example, for use for commercial purposes);

  • – To protect your vital interests or those of another person;

It is part of our legitimate interests in operating as a business (e.g. for administrative purposes).

Only children aged 16 or over can give consent. For children under this age, consent from the child's parents or legal guardians is required.

We will not retain your data for longer than is necessary to fulfil the purpose for which it is processed. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes by other means.

We also need to consider the periods for which we may need to retain personal data to comply with our legal obligations (for example, in relation to product return claims) or to deal with complaints, enquiries and to protect our legal rights in the event of a claim.

When we no longer need your personal data, we will delete or securely destroy it. We will also consider whether and how we can minimize the amount of personal data we use over time and whether we can anonymize your personal data so that it can no longer be associated with or identify you, in which case we may use that information without further notice to you.

Security of your personal data

We follow strict security procedures in the storage and disclosure of your personal information and to protect it against accidental loss, destruction or damage. The information you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card data so that it is transferred securely over the Internet.

All payment details are transmitted over an SSL connection and are stored in accordance with the Payment Card Industry Data Security Standards.

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in accordance with Romanian and EU data protection laws.

International data transfer

SC VELMATTY CO SRL does not transfer the collected personal data abroad, regardless of whether it is EU member states or outside the European Economic Area.

Sharing your personal data

Your personal data is not communicated to other partner or associated companies of SC VELMATTY CO SRL.

However, exceptionally, we may share your personal data with the following third parties for the purposes described in this Privacy Policy:

  • a. Government authorities, law enforcement bodies, regulatory authorities to comply with legal requirements;

  • b. Credit and debit card companies that facilitate your payments to us and for fraud screening, which may require information about your payment method and product delivery to process your payment or ensure the security of your payment transaction;

  • c. Legal advisors and other professionals, courts and law enforcement agencies in all areas in which we operate, to enforce our legal rights in relation to our contract with you;

My Account section

All data collected upon registration in the My Account section will be processed in accordance with this Privacy Policy.

We understand the importance of taking additional measures to protect the privacy and safety of children. Thus, children under the age of 16 will not be able to open a skyweb-collection.com account. We will delete any skyweb-collection.com account created by a child under the age of 16, as soon as we are made aware of this.

When the use of your personal data is based on your consent, you have the option to withdraw your consent to processing and delete your personal data at any time by clicking on the "delete" buttons in the My Account section.

We retain your personal information contained in the My Account section for as long as you have the account. Please note that the general retention periods apply to all personal data we collect in order to enter into a contract with you or to perform that contract or because we have a legal obligation to process it.

Cookies and website monitoring

This website uses cookies to allow us to improve the services we offer you and to provide certain features that you may find useful. These may include cookies from our media and advertising partners that are saved on your device when you visit our website. Please visit our partners' websites to find out about their privacy and cookie policies.

Cookies are small text files that are transferred to your computer's hard drive by your web browser to allow us to recognize your browser and help us track visitors to our website, thus allowing us to better understand which products and services are most suitable for you. A cookie contains your contact details and information that allows us to identify your computer when you browse our site, to help you complete your booking. Most web browsers automatically accept cookies, but if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "About cookies" section of the toolbar in most browsers will tell you how to prevent your browser from accepting new cookies, how to set your browser to notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as expected. The cookies we use do not detect any information stored on your computer.

For more information about cookies and how to prevent cookies from being installed, visit the website: http://www.allaboutcookies.org.

Data Protection Officer

If you have any questions about this policy or how we handle your personal information, please contact us. You have the right to lodge a complaint at any time with a supervisory authority. The National Supervisory Authority for the Processing of Personal Data is the main data protection supervisory authority, as the Romanian data controller.

Your data protection rights

In certain circumstances, by law you have the right:

  • 1. Request information about whether we hold personal information about you and, if so, what information it is and why we hold/use it.

  • 2. Request access to your personal information. This allows you to receive a copy of the personal information we hold about you and to check whether we are processing it lawfully.

  • 3. Request correction of personal information we hold about you This allows you to correct any incomplete or inaccurate information we hold about you

  • 4. Request the erasure of your personal information. This allows you to ask us to erase or remove your personal information where there are no compelling reasons for us to continue processing it. You also have the right to ask us to erase or remove your personal information where you have exercised your right to object to processing (see below).

  • 5. Object to the processing of your personal information where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to the processing on that ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  • 6. To object to automated decision-making, including profiling, i.e. not to be subject to any automated decision-making using your personal information or profiling

  • 7. Request restrictions on the processing of your personal information. This allows you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.

  • 8. To request the transfer of your personal information in a structured, electronic format to you or to another party (commonly known as the right to “data portability”). This allows you to receive your data from us in an electronically usable format and to be able to transfer your data to another party in an electronically usable format.

  • 9. Withdraw your consent. In the limited circumstances where you have given your consent to the collection, processing and transfer of your personal information for a particular purpose, you have the right to withdraw your consent for that processing at any time. Once we receive notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes for which you originally gave your consent, unless we have another legitimate basis for doing so.

If you wish to exercise any of these rights, please send an email via the "Contact" option.

You will not be charged a fee to access your personal information (or to exercise any of your other rights). However, we may charge a reasonable fee if your request for access is manifestly unfounded or excessive. We may also refuse to comply with your request in such circumstances.

We may need to request specific information to confirm your identity and to ensure your right to access the information (or to exercise your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to anyone who is not entitled to receive it.

Privacy Policy Changes

Our privacy policy may change from time to time, and any changes to the statement will be communicated to you by email or by a notice on our website.